Return and refund policy
We strive to ensure you have a smooth shopping experience with Aho Jewellery. Please read our policy carefully:
Return Eligibility
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Returns can be requested only for damaged received items or wrong items received. A return request must be raised on the same day of delivery.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Unboxing Requirement
An unboxing video is mandatory for any claims related to:
- Damaged items
- Missing items
- Wrong product received
Please ensure the video clearly shows the package being opened from its sealed condition. Claims without proper unboxing proof may not be accepted.
To start a return, you can contact us at ahojewellery1@gmail.com. Please note that returns will need to be sent to the following address: [ Indraprastha building 3rd floor, room number 326, Opp. Jai hind cinema, Dr. B.A. Road, Lalbaug, Mumbai 400012 ]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ahojewellery1@gmail.com.
Exceptions / non-returnable items
If the exact item is unavailable, our team will Offer the closest available alternative, or process a refund, as per your preference.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ahojewellery1@gmail.com.